Privacy Policy & Terms of Booking
Ben’s Gutters Ltd is a private limited company. Our company number is: 07209174
Who We Are:
Here at Ben’s Gutters Ltd, we are committed to justifying the confidence and trust of our website visitors, therefore, we will never sell, trade or rent email lists with other companies or businesses for marketing or marketing related purposes. In this policy you can read in detail when, how and why we collect your personal information, how we use it and how we keep it secure.
Types of data we collect:
What are website cookies?
Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website to the next.
Information Collected
Our cookies collect information about browsing and purchasing behaviour when you access the website via the same computer or device. This includes information about pages viewed, online payments and your navigation around the website. We do not use cookies to collect or record information on your name, address or other contact details.
How are cookies managed?
The cookies stored on your computer or other device when you access our website are designed by: Ben’s Gutters Ltd, or on behalf of us.
What are cookies used for?
The main purposes for which cookies are used are:
1. For technical purposes essential to the effective operation of our website, particularly in relation to online transactions and site navigation
2. To enable Ben’s Gutters Ltd to collect information about your browsing, including monitoring the success of visitor to lead conversions
How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies.
Google Analytics
When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Mailing Lists
As part of the registration process for our occasional e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied with our services. We don’t rent or trade email lists with other organisations and businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s Privacy Policy. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer using the contact details below.
Customer Data
When you purchase a service online, in office, or over the phone, your name, address data, email and contact number will be stored in our CRM system that is designed exclusively for the business and it is not cloud based. Please be assured that we do not share your personal details with any other company without your consent.
Call Recording
Ben’s Gutters Ltd uses a third-party, Smart Numbers Ltd, for the provision of telephone lines as well as call statistics and call recordings. All calls are recorded for training and monitoring purposes. You can opt-out of the call recording by requesting that the call recording is erased after your conversation.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold.
Terms of Booking:
Whether you have booked over the phone or online, a booking is a contractual agreement between Ben’s Gutters and our valued customer. As with all contracts, you have a right to amend or cancel your booking provided we are given sufficient notice (preferably no later than 24 hours), or when you receive your time slot.
You may cancel within 14 days of booking an appointment, or the day before the work is delivered, whichever is sooner.
You can do this by calling us on 0800 015 2662 or submitting the below form to info@bensgutters.com
To: Ben’s Gutters Ltd
Head Office, Llama Park, Wych Cross, Forest Row, RH18 5JN
I hereby give notice that I cancel our contract for the supply of a gutter cleaning service.
Date ordered on:
Name of customer:
Address of customer:
Signature (if applicable)
Date:
If you have paid in advance for your service and you wish to cancel, you will be refunded in full up until the point that the service is provided. Once the service has been provided unfortunately we are unable to cancel or provide a refund.
Thank you.
Ben’s Gutters Ltd
This privacy policy was last updated 24/10/2024
